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Aug 29, 2014
According to a new study released Thursday by J.D. Power, Discover now ties with American Express for the highest customer- satisfaction ranking by cardholders. J.D. Power surveyed nearly 20,000 credit card customers over a 9 month period to determine their satisfaction with cardholder operations, including terms, customer service, rewards programs, and more. Although J.D. Power has done this survey since 2007, this is the first time that Discover has moved to the top spot, and the first time that American Express has shared the No.1 position. Both companies scored 819 on the customer...