AMEX Reigns Again in Customer Satisfaction
August 26th, 2010
For the fourth year in a row, American Express has topped the charts in the 2010 J.D. Power and Associates U.S. Credit Card Satisfaction Study.
Released last week, the study indicates that AmEx received a customer service ranking of 769 on a 1,000 point scale, which was 12 points higher than the runner up—Discover Card. In addition, AmEx was the only credit issuer to receive five out of five J.D. Power.com Power Circles. Bringing up the rear for the ten major credit issuers analyzed in the study was HSBC, which received a ranking a 686 and just two out of five power circles. More »
Posted By: Joshua Heckathorn | Comments (4)Third Phase of Credit CARD Act Finally Arrives
August 19th, 2010
Has it not felt like an eternity since President Obama first signed the Credit CARD Act into law? Here we are almost 15 months after the stroke of his pen, and we’re still waiting for the final round of new credit card rules to take effect.
Fortunately, we don’t have to wait much longer. Beginning August 22nd, here are five of the final key changes you should expect to see from your credit card companies: More »
Posted By: Joshua Heckathorn | Comments (0)Mortgage or Credit Card: Which Would You Pay First?
August 13th, 2010
A recent TransUnion study found that the percentage of Americans behind on their mortgage but current on their credit cards increased nearly 55 percent between early 2008 and the third quarter of 2009.
And while the amount of consumers we’re talking about is still relatively small (6.6%), I find the overall trend to be quite compelling. Clearly, consumers are beginning to think differently about the priority of their debts. More »
Posted By: Joshua Heckathorn | Comments (5)How to Close Credit Cards for Deceased Relatives
August 6th, 2010
When a loved one passes away, the last thing on your mind is their credit card bills.
However, in order to protect the deceased’s estate from additional charges, fees, or even identity theft, it’s important to remember that your loved one’s credit cards will remain open and active until you take the following three steps.
1. Call Credit Issuers and Close the Accounts More »
Posted By: Creditnet.com | Comments (0)
